Welcome to our online store. We appreciate your business and want to make sure you have a clear understanding of our return policy. Our goal is to ensure that you are completely satisfied with your purchase, and we are here to assist you in the event that you need to return an item.

1. Eligibility for Returns:

We understand that there may be various reasons for wanting to return an item, whether it's due to a change of mind, a defective product, or any other issue. To initiate a return, please consider the following criteria:

• The return request must be made within 30 days from the date of delivery.
• The item must be in its original condition, with all tags, labels, and packaging intact.
• For items with a warranty or guarantee, please refer to the manufacturer's instructions for warranty claims.

2. How to Initiate a Return:

To begin the return process, please follow these steps:

• Log in to your account on our website and go to the "Order History" or "My Orders" section.
• Select the specific order that contains the item you wish to return.
• Follow the prompts to submit a return request, providing the reason for the return, as well as any additional information that may be required.
• Once your request is submitted, you will receive an email confirmation with return instructions.

3. Return Shipping:

The responsibility for return shipping may vary based on the reason for the return:

• Change of Mind: If you decide to return an item due to a change of mind, you will generally be responsible for the return shipping costs. Please make sure to use a reliable shipping method and obtain tracking information for your return.

• Defective or Damaged Items: If the item is found to be defective or damaged upon arrival, we will provide a prepaid return label for your convenience. Please contact our customer support team to request a return label and further instructions.

• Incorrect Item Shipped: If you receive an incorrect item, we will cover the return shipping costs and provide you with a prepaid return label.

4. Refund Process:

Upon receiving and inspecting the returned item, we will process your refund within 2 business days. The refund will be issued to the original payment method used during the purchase. Please note the following:

• For returns due to a change of mind, the refund amount may be subject to deductions for the return shipping costs, as well as restocking fees, if applicable.

• In cases of defective items, we will issue a full refund, including any shipping costs.

• If you received an incorrect item, the refund will include the original purchase price, as well as any shipping costs paid.

• Please allow for additional processing time for the refund to appear on your account, as this may vary depending on your financial institution.

5. Exchanges:

In some cases, you may prefer to exchange an item rather than returning it. Exchanges are subject to availability. To request an exchange, please follow the same return process outlined above and specify your desire to exchange the item. Once the returned item is received and inspected, we will process the exchange and ship the replacement item to you.

6. Returns for International Orders:

For customers who have placed international orders, the return process may vary due to shipping and customs regulations. Please contact our customer support team for specific instructions on international returns.

7. Non-Returnable Items:

Certain items are non-returnable due to their nature or for health and safety reasons. These items may include, but are not limited to:

Please review the product details and eligibility for return during the purchase process for any restrictions that may apply to your order.

8. Contact Us:

If you have any questions or require further information regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your return experience with us is as smooth as possible.

Thank you for choosing our online store. We are committed to serving your needs and ensuring your satisfaction with your purchases.